Our Products & Services

apd Australia’s unique 3-part approach guarantees your business improvement

Data

apd Australia’s proprietary research, communication and analysis programs generate real-time data from customer research, sentiment analytics, operations audit and benchmark analysis, presented on customised dashboards.

 Insights

Our unique “insights” approach to data aggregation and analysis provide clients with clear insights into cause, allowing the drivers of improvement and growth to be identified and targeted.

Change

Standards, processes, skills development and mentoring – apd’s suite of capabilities ensures that development programs work by aligning to success drivers and strategic objectives.

Data

  • Survey (C-SAT – CX – NPS)
  • Mystery Shopping
  • Operational Audit
  • Benchmark Analysis
  • Retention Modelling
  • Custom Dashboard
  • Compliance (Finance)

Insights

  • Syndicated Research
  • Brand/Loyalty
  • C-SAT – CX – NPS
  • Retention
  • Sentiment Analytics

Change

  • Training Programs
    (face to face – modular – online)
  • Process Improvement
  • Standards Programs
  • Customer Lifecycle Management
  • Organisation Redesign
  • Coaching/Mentoring