apd Australia

  • Phone: +61 (3) 8878-8797
  • Fax: +61 (3) 8878-0897
  • Mail: support@apd-australia.com.au
  • Website: www.apd-australia.com.au
  • Address: Suite 2C Bldg 2, 303-313 Burwood Hwy, Burwood East VIC 3151, Australia

Research Identifies Top 3 Reasons Customers Don’t Return (Part 1)

apd research identifies the following Top 3 customer concerns in Overall Satisfaction, Loyalty and Recommendation within Service CSI. apd has been conducting automotive sales and service experience surveys in 54 countries around the world since 2009. There are more than […]

3 Reasons Why Processes Need to be The Foundation of All Automotive Dealers

Automotive dealers need effective processes as the foundation of their businesses. Without them, staff activity is random because, even though we train staff in “our way of operating”, this becomes open to interpretation resulting in customer appointments and logs not […]

Time Management – 5 tips to get your day right

All throughout my childhood, growing up in a home where we had “Foster Kids” as best mates (up to eight children at any given time in the house from the ages of 1 week old to 18 years old) our […]

Data – Insights – Change

Management Consultant Peter Drucker is often quoted as saying that you can’t manage what you can’t measure. This quote has been used for years by many consultants, including me. While the statement rings true, is it actually saying what we […]

Be Prepared – Why the Boy Scouts motto is relevant

  Or, as I like to put it: “Prior Planning and Preparation Prevents Poor Performance” There is no greater requirement for a Service Manager than to be prepared. I learned the art of preparation during my time in the Army […]

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